NDIS Policies And Procedures

PQplus Quality documents are a valuable resource for NDIS service providers. And they’re written in clear English.

NDIS Policy Manuals for new providers

Policy Manuals are the heart of NDIS service providers’ Quality Management Systems (QMS). They tell staff, participants and auditors how the organisation runs its business. Policies describe the organisation’s intentions; procedures describe how those intentions are put into practice. A lot rides on getting it right! 

PQplus Policy Manuals set out the NDIS Quality and Safeguarding requirements in the way that the NDIS Practice Standards require: with consideration of legislation and regulation, best practice and risk. Supplied as part of a complete Quality Management System (QMS), PQplus Policy Manuals come with the forms and tools you’ll need. They’re fully editable, so you can add content as required.

Tips for NDIS Policy Manuals

  1. Policy Manuals are just part of the story. The NDIS service providers must have a suitable Quality Management System (QMS). Certification audits check the entire QMS — forms, registers and other records.
    TIP: Make sure you establish a functioning QMS, not just policies.
  2. Policy Manuals are living documents, with content added as circumstances change. Policy Manuals are never ‘complete’. The NDIS Practice Standards require that they consider: legislation and regulation, best practice, risk, and feedback — these things change over time. 
    TIP: Before you purchase policies, make sure come in a format that allows editing.
  3. Your policies should provide adequate responses for the organisation self-assessment in NDIS registration application. If not, there might be problems with the policies and/or how you use them.
    TIP: Fix the problems before audit! Problems identified at audit must be fixed within limited timeframes. This means higher stress levels and greater effort. 
  4. Policies should reflect the risks associated with a service, from personal injury to information security, from prevention to incident reporting.
    TIP: Make sure your policies reflect the level and type of risk associated with the services you deliver. 
  5. Certification audits assess how much staff understand policies and processes. Policy manuals should be accessible to staff. Training should verify that staff can comply with the organisation’s policies.  
    TIP: Make sure your policies are written in clear language and they provide the guidance staff need.
  6. Poor policies can create serious problems.  Providers need NDIS-specific policies that guide organisational compliance.  
    TIP: Take the time to research what policies should do — and what to do with them. Our short guide will help you avoid some traps. It’s free! Download it now!
    TIP: Check out our blog post on the Hot Topics page.  

What providers say about PQplus Registration Support

The last module we got from you (Early Childhood) the auditor even commented on how well that was presented, she really liked it, but overall she liked the whole document.

So once again, thank you so much, you’re amazing!

I felt instant relief after contacting PQplus, who helped provide me with the guidance, support and appropriate documentation to complete my application in a compliant, timely and stress free manner. I highly recommend you get in touch if you value your time, energy and business service standards.

…thank you so much for making the process of registering with the NDIS easy. You were able to guide me through the steps required to lodge my application and your communication was fantastic. You supported my business by developing user-friendly, detailed documentation. You were able to tell me what to expect throughout the process and the timelines you provided for each step along the way were spot on. ​You were wonderful to work with and I’m looking forward to having your support to ensure my business meets the requirements for the NDIS into the future.

Many thanks, 
Sally Petersen
Outcomes Connect