NDIS Policies And Procedures

PQplus Quality documents are more than just compliant.
They’re a valuable resource — and in clear English.

NDIS Policy Manuals

Policy Manuals are the heart of NDIS service providers’ Quality Management Systems (QMS). They tell staff, participants and auditors how the organisation runs its business. Policies describe the organisation’s intentions; procedures describe how those intentions are put into practice. A lot rides on getting it right!  PQplus Policy Manuals:

  • Address all the NDIS requirements — no gaps — guaranteed!
  • Written in plain English.
  • Fully editable, so you have full content control.
  • Include a full set of forms to implement policies.

Tips for NDIS Policy Manuals

  1. Policy Manuals are just part of the story. NDIS providers must have suitable Quality Management Systems (QMS). Certification audits check the entire system — forms, registers and other records.
    TIP: Make sure you establish a functioning QMS, not just policies.
  2. Policy Manuals are living documents, with content added as circumstances change. Policy Manuals are never ‘complete’. The NDIS Practice Standards require that they consider: legislation and regulation, best practice, risk, and feedback — these things change over time. 
    TIP: Before you purchase policies, make sure they come in a format that allows editing.
  3. Your policies should address all the NDIS requirements. If they don’t, it will likely cause problems at audit.
    TIP: Problems identified at audit must be fixed within limited timeframes. You can reduce stress and effort by fixing problems before audits
    . Problems with policies and processes can be identified by conducting a gap analysis or self-assessment.
  4. Policies should reflect the risks associated with a service, from personal injury to information security, from prevention to incident reporting.
    TIP: Make sure your policies reflect the level and type of risk associated with the services you deliver. 
  5. Certification audits assess how much staff understand policies and processes. Policy manuals should be accessible to staff. Training should verify that staff can comply with the organisation’s policies.  
    TIP: Make sure your policies are written in clear language and they provide the guidance staff need.
  6. Poor policies can create serious problems.  Providers need NDIS-specific policies that guide organisational compliance.  
    TIP: Take the time to research what policies should do — and what to do with them. Our short guide will help you avoid some traps. It’s free!
    TIP: Check out our blog post on the Hot Topics page or download our guide: Policy Manuals: to write or buy?  

What providers say about PQplus Policy documents

The last module we got from you (Early Childhood) the auditor even commented on how well that was presented, she really liked it, but overall she liked the whole document.

So once again, thank you so much, you’re amazing!

I felt instant relief after contacting PQplus, who helped provide me with the guidance, support and appropriate documentation to complete my application in a compliant, timely and stress free manner. I highly recommend you get in touch if you value your time, energy and business service standards.

…thank you so much for making the process of registering with the NDIS easy. You were able to guide me through the steps required to lodge my application and your communication was fantastic. You supported my business by developing user-friendly, detailed documentation. You were able to tell me what to expect throughout the process and the timelines you provided for each step along the way were spot on. ​You were wonderful to work with and I’m looking forward to having your support to ensure my business meets the requirements for the NDIS into the future.

Many thanks, 
Sally Petersen
Outcomes Connect