Quality
specialists
since 2017
NDIS Provider Registration Support
Everything you need to become a registered NDIS provider
— the right tools, policies, materials and expertise.
Our CompleteCARE service is
also available for Aged Care
PQplus NDIS Policies
- Fully Compliant — Address all the NDIS requirements. No gaps, guaranteed!
- Complete Systems — Includes a full set of forms to implement policies.
- Plain English — Clear and concise, with guidance if it’s needed.
- Editable and Updatable — Full content control with updates available as needed.
- Customised to your business.
Start to Finish Support
We work with you, step-by-step.
- Compliance set up
- Quality System customisation
- Application support
- Dedicated audit coach
- Auditor matching
- Compliance training
- Celebrating your audit success.
Extra Resources & Bonus Inclusions
PQplus CompleteCARE is packed full of value, including resources and free bonus inclusions worth over $2100!
PERSONALISED SUPPORT
— STEP BY STEP —
SET-UP | POLICIES | APPLICATION | AUDIT | ONGOING
COMPLIANCE SET-UP CHECK
Make sure you’re fully prepared and avoid costly errors. We check all the details to save you time, money, and stress. And provide expert advice about what you can and should do while waiting for registration approval.
APPLICATION SUPPORT
What does the NDIS Commission want to know? We guide you through the process, and check your application before submission. No gaps or incorrect answers! PQplus CompleteCARE you’ll be confident that everything is taken care of.
CUSTOM QUALITY SYSTEM
Full-compliance policies and all necessary documents:
- Designed by Experts to address all relevant NDIS requirements.
- Customised to your business and services / supports
- Plain English — Clear and concise, with guidance if needed.
- Editable and Updatable — Full content control with updates available as needed.
- Complete Systems — Includes a full set of forms to implement policies.
DEDICATED AUDIT COACH
PQplus CompleteCARE fully prepares your organisation for a successful audit:
• What to expect.
• What to prepare.
• What to do
• What you need to know.
Knowing how to manage the process saves time, money, and stress.
ONGOING CARE
We watch NDIS compliance so you can focus on core tasks. CompleteCARE clients receive ongoing alerts about relevant compliance issues and advice on how to manage changes to requirements. We prepare updated policy responses and make them available at a reasonable cost. Clients also qualify for discounts to outsourced services.
FREE CONSULTATION & PERSONALISED ACTION PLAN
How to become an NDIS provider?
To become a registered NDIS provider, you must apply to the NDIS Commission. Put simply, it is a 3-part process:
Step 1: Online application.
Applying is free, but keep in mind that there are costs associated with undertaking an audit (see the next section). You’ll be asked to supply a range of information about yourself, and your business, the types of supports you want to register for, and a self-assessment that describes how you meet the requirements of the NDIS Practice Standards.
Step 2: Undertake an Audit, Suitability Assessment and Approval
Once you submit your application, the NDIS Commission will issue a ‘Scope of Audit’ document, which confirms the type of audit required and the registration groups to be audited. You must arrange for an approved quality auditor to conduct the audit. Choose from the list of auditors published on the NDIS Commission website.
The type of audit you require depends on the registration groups you apply for. Verification Audits are light touch audits conducted offsite. Certification Audits require assessment against the Core Module (and any Supplementary Module) of the NDIS Practice Standards.
After the audit, the NDIS Commission reviews the report and assesses the suitability of key personnel to inform their approval decision.
Step 3: Quality Management System
Actually, this is Step 1, because you must have a Quality Management System before you can complete the first two steps. It’s important to get this right — your System will be with you for a long time! Quality Management Systems begin with policies and procedures, have processes to help staff implement the policies, and systems to check that they do. It makes sense to choose PQplus as your NDIS Quality and compliance support service. We’ve specialised in NDIS Quality and compliance from the start.
Need more detail? Download our free in-depth guide — ‘3 Steps to NDIS Provider Registration: Starting your NDIS business the right way’
What are the compliance costs for becoming an NDIS provider?
Start-up compliance costs include audit fees, insurances, and consulting fees (if you choose to register with the support of an NDIS consultant).
NDIS Consultant: Choosing the right business support services becomes more important as time goes by. A good NDIS Consultant does more than just policies and procedures. They make sure you understand the requirements, are supported through the registration and audit process, and have the experience to reliably answer your questions.
Audit Costs: Approved auditing companies set their own rates for audit fees — and you will find a large difference in fees. So, seek multiple quotes for your audit. Look for auditors who have experience in the disability sector — it is supposed to be a learning experience!
Insurances: All NDIS providers must have Public Liability and Professional Indemnity Insurance. If you employ or contract staff, you will also need WorkCover. If you are a sole trader or partnership, you will need Personal Accident Insurance. Fees for insurance can vary based on the amount of income you expect to make.
How long does it take to become an NDIS provider?
Firstly, this depends on the availability of the auditing company. You may be able to book an audit within 4 weeks of submitting your online application, but often things take longer.
Secondly, once the audit is completed, the report is sent to the NDIS Commission for the final approval process. As at December 2024, you can expect to wait around 12 months for approval to be granted.
Is there an NDIS provider registration checklist?
Yes! We supply a free NDIS Provider Registration Checklist in our free publication — ‘3 Steps to NDIS Provider Registration: Start your NDIS business the right way’
What do I need to start an NDIS business?
Firstly, you’ll need to decide what kind of supports you will deliver to NDIS participants. You’ll also need to make sure that you have the right qualifications and experience to deliver those supports.
Then, you’ll set up whichever business structure works best for you (e.g. sole trader, partnership, private company) and choose a business name.
With the fundamentals in place, you can now start the NDIS Provider Registration process!
Download our free in-depth guide: 3 Steps to NDIS Provider Registration — Starting Your NDIS Business the Right Way.
What qualifications do I need to be an NDIS worker?
For some NDIS supports, there are qualification requirements. These are generally specialist roles, such as Allied Health (Occupational Therapist, Speech Therapist, Social Worker etc).
For many support worker positions, there are no formal qualification requirements.
There are requirements for:
- NDIS Worker Screening Checks
- Working With Children Checks
- First Aid and CPR — many employers require these qualifications
- Completion of the NDIS Worker Orientation Module and Infection Control Training is mandatory for workers in the NDIS provider registration process.
Some employers may require a minimum of Certificate III in Individual Support or Certificate IV in Disability (or equivalent)
What is the NDIS Provider Portal?
The ‘myplace NDIS Provider Portal’ is where registered NDIS providers can view and manage their services with an NDIS participant. The NDIS Provider Portal is where you make payment requests for services provided to Agency-managed participants.
The ‘my NDIS provider portal’ is a separate portal for Specialist Disability Accommodation Providers.
You have to be a registered provider to access the portals.
Need to know more about how a participant’s funds can be managed?
What are the NDIS provider requirements?
Registered NDIS providers must comply with:
- The NDIS Code of Conduct
- The NDIS Practice Standards
- NDIS legislation
- All relevant Commonwealth and State based legislation (e.g. Fair Work, Workplace Health and Safety)
What providers say about PQplus
Less mystery, more mastery...
Understanding is the key to mastering compliance and Quality. PQplus answers all your questions.
We work with you throughout the registration process, and we’ll be there to help in the future.
PQplus is committed to making sense of the NDIS requirements and building provider capacity.
That’s why we’ve developed an online compliance training program and other resources.
And that’s why we offer a free consultation. Book now.
PQplus Guarantees
Guarantee of Compliance
Auditors approve PQplus Quality documents every week of the year. They’re guaranteed to exceed your compliance requirements!
Guarantee of Support
To the Certification audit and beyond! We’ll support you to meet future changes in the NDIS compliance requirements — no expensive membership required.
Guarantee of Quality
PQplus Quality Systems are practical and make audit preparation easier.