QUIZ — PROMOTE UNDERSTANDING

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Question 1 of 9
1. Question
Which one of the following risks is NOT relevant to understanding?
- People simply forget things and need to be reminded
- Sometimes people misunderstand and need to be shown
- Some people know far too much
- Sometimes people simply don’t know
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Question 2 of 9
2. Question
Risks to understanding become greater when people:
- Put the knowledge into action regularly
- Understand how the parts of a system work together
- Are stressed
- Are reminded from time to time
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Question 3 of 9
3. Question
Who should understand the policies and processes relevant to them?
- NDIS participants
- all staff and participants
- the Quality Manager
- the management team
- all staff in the organisation
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Question 4 of 9
4. Question
How can participants be supported to understand the service and their rights?
Choose the INCORRECT answer:
- Provide a Welcome Pack written in Easy English
- Provide information verbally, using an appropriate communication style
- Engage advocates, interpreters and supporters
- Repeat information as needed
- Allow sufficient time for decision-making
- Smile and nod
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Question 5 of 9
5. Question
Which of the following shows that participants understand their rights?
- It’s in the Policy and Procedure Manual
- Participants are informed on entry to the service
- Participants exercise their rights by submitting complaints and feedback
- Staff training addresses participant rights
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Question 6 of 9
6. Question
Using an appropriate language or mode of communication depends mostly on:
- The participant’s goals
- The participant’s needs
- The organisation’s resources
- The amount of time allotted in the interview
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Question 7 of 9
7. Question
Team meetings should include which standing agenda items?
- Current feedback and complaints
- Current risks and risk treatments
- Recent incidents
- Continuous improvement
- All of the above
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Question 8 of 9
8. Question
Which of the following statements is correct?
- The NDIS Practice Standards do not require post-employment training.
- Staff training must be carried out by a Registered Training Organisation
- Any training can be legitimate if it addresses the needs and risks involved in the supports your team delivers
- Training doesn’t include ensuring staff understand the policies relevant to them
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Question 9 of 9
9. Question
Which of the following statements is correct?
- Staff are not required to complete the NDIS Worker Orientation Module
- Training cannot be conducted in groups
- Organisations are ultimately responsible for ensuring that staff have the knowledge needed to deliver services
- Organisations are responsible for developing training plans, so it’s not appropriate to approach workers for suggestions
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QUIZ — PROMOTE UNDERSTANDING

QUIZ — PROMOTE UNDERSTANDING

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