What does this icon mean?
NDIS participants’ rights and safety are important. You should feel safe and respected. You should have a say in how your NDIS supports work. Your services should meet your needs and give you choice and control.
Every NDIS provider should have a Quality system — a system to protect rights and safety. Some NDIS providers do more than other providers.
The “We Care” icon means that your NDIS provider has done more. They want their Quality system to work well. So, they called us. We are Quality system specialists.
We checked their Quality system from top to bottom. We worked with them to make it even better.
Your NDIS provider has a Quality system so that you can have choice and control. If you are unsure about something, you have the right to ask questions. If you don’t feel safe and respected, it’s OK to speak up.
Feedback and Complaints
It’s OK to complain. Your provider wants to hear from you if something isn’t right. If you aren’t treated with respect. If you are afraid or uncomfortable.
If you think they aren’t listening, or you don’t agree with their decision you can complain to the NDIS Commission.
Here’s the link: https://www.ndiscommission.gov.au/contact-us/makeacomplaint
Family, Friends and Advocates
It’s OK to get someone to talk for you. Or just be around at important times.
Your provider can help you arrange for an advocate when you want one. Or you can search for one here: dana.org.au/find-an-advocate
Risks and Incidents
Your provider should work to keep you safe. If something goes wrong during your support session, they will think of ways to stop it happening again.
If something really bad happens, they’ll keep in touch with you as they investigate the problem.
Privacy and Consent
Your provider needs to collect some information about you. They need your permission. You can decide what information you give them — and what you won’t.
Your personal information will be kept safe. You can see the information that’s been collected. You can correct the information when you need to.
If you think your provider has not respected your privacy, talk to them. Or you can complain to the Australian Information Commissioner
web: www.oaic.gov.au