What does this icon mean?
This icon means your provider cares about NDIS participants’ rights and safety.
They think you should feel safe and respected. You should have a say in how your NDIS supports work. Your services should meet your needs and give you choice and control.
They don’t just think about it — they do a lot. And they’ve asked us to help them do more.
Our company works with your service provider to stay on track with compliance. Year in, year out.
If you want to know more about your rights and safety, just ask your service provider.
You have a lot of rights. Some of them are listed below.
Feedback and Complaints
It’s OK to complain. Your provider wants to hear from you if something isn’t right. If you aren’t treated with respect. If you are afraid or uncomfortable.
If you think they aren’t listening, or you don’t agree with their decision you can complain to the NDIS Commission.
Here’s the link: https://www.ndiscommission.gov.au/contact-us/makeacomplaint
Family, Friends and Advocates
It’s OK to get someone to talk for you. Or just be around at important times.
Your provider can help you arrange for an advocate when you want one. Or you can search for one here: dana.org.au/find-an-advocate
Risks and Incidents
Your provider should work to keep you safe. If something goes wrong during your support session, they will think of ways to stop it happening again.
If something really bad happens, they’ll keep in touch with you as they investigate the problem.
Privacy and Consent
Your provider needs to collect some information about you. They need your permission. You can decide what information you give them — and what you won’t.
Your personal information will be kept safe. You can see the information that’s been collected. You can correct the information when you need to.
If you think your provider has not respected your privacy, talk to them. Or you can complain to the Australian Information Commissioner
web: www.oaic.gov.au