Your Impact: Show self-awareness

  • Be aware that your own culture and ways of thinking are just one way rather than seeing it as “normal”. Use this awareness to value similarities and differences in others.
  • Don’t assume your understanding of disability is the same as mine.
  • Be aware of how your beliefs, biases, attitudes, emotions and actions may impact on me and possibly prevent me from expressing who I am.
  • Manage your reactions and don’t express personal judgements about me.
  • Ask for feedback from me and your supervisor to help you understand your strengths and areas you can improve.
  • Keep your skills and knowledge up to date.

Your Impact: Work within your capabilities

  • Check what support I need and make sure you have the capabilities you need to perform your role in a way that is safe for me, you and others.
  • Recognise when to ask for guidance and support if you are unsure about what you are asked to do.
  • Be open, authentic and warm, while remembering this is your job.
  • Look for opportunities to share, learn and develop.
  • Seek guidance and support if you are unsure about what you are asked to do or need support to resolve ethical issues.
  • Keep up to date on current best practice frameworks, principles and expectations related to your work.

Your Impact: Engage and motivate me

  • Approach my support with hope, optimism and patience.


Foster and develop a capable workforce

  • Ensure workers are well-matched to meet participant needs and preferences.
  • Use the Framework to check that workers have the capabilities needed for their roles and the work assigned to them.
  • Identify where workplace characteristics or situations, such as high workforce turnover or shift changeovers, present heightened risk to quality of support and develop ways to minimise risk.
  • Provide opportunities for workers to reflect on their practice, debrief about challenging situations or events, and share learnings with supervisors, peers and experts, including people with lived experience.
  • Provide regular, timely feedback on work performance and arrange for workers to access training, development and ongoing learning relevant to their role, interests and career aspirations.
  • Pursue opportunities for your own learning and development such as reflecting on your approach to practice, maintaining and developing professional networks and refreshing knowledge of current practice.
  • Recognise the challenges faced by workers, be alert to signs of burnout and support them to manage their wellbeing and self-care.
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