Practical Audit Prep is a step-by-step guide and a hands-on tutorial, designed to make sense of the NDIS compliance requirements. We’ll show you how Quality Management processes are just ways to think clearly, plan effectively and keep track of your progress as you go.

Practical Audit Prep provides the tools you need and shows you how to use them. And, because the ten lesson modules address the entire NDIS Practice Standards Core Module, you’ll be fully prepared for audit.

You’ll build a functioning Quality System that meets all compliance requirements. And you’ll have a practical understanding of:

  • NDIS Quality Management Systems:
    • how each part works and
    • how the parts work together as a system
  • The NDIS Practice Standards (Core Module)
  • How to conduct self-assessments and internal audits
  • How to prepare your Quality Management System for audit
  • How to make your System more effective and efficient
  • How to identify and solve Quality problems.

How to use Practical Audit Prep

The course materials work together to achieve those goals.

  • The video tutorials introduce the NDIS objectives and the techniques used to meet them.
  • The On-line Course Handbook — you’re reading it now! It’s a companion to the video content. It keeps track of the important action points — like a big checklist. It will be very useful for all your NDIS compliance work. Print it out for future reference.
  • The Practical Projects build your compliance system. We’ve designed them to make sure you accomplish all the required compliance tasks. You’ll know how your system works and how to solve problems as they arise.
  • Tools and Resources are supplied to complete the projects and prepare your compliance system for audit. We’ve created some tools
  • The Relevant Indicators link the processes discussed in each lesson module to the NDIS Practice Standards requirements and will help you conduct a complete self-assessment.
  • The Quizzes test your understanding and reinforce the important points in each module. (Complete the Final Quiz to receive a Certificate of Completion).

That’s a lot of content! So set aside some time to get the most out of the program. There’s more than three hours of video content, with most videos lasting 15-20 minutes. You’ll need time to read the Handbook, and complete the projects. Some lesson module projects require more attention than others — so check them out and plan ahead.

Work through the course systematically to avoid missing important concepts and techniques. Work at a pace that suits you, and in a way that suits your learning style. You might prefer to read the On-line Handbook before watching the video. You might complete each module before moving on, or get familiar with all the concepts and then work on the practical projects. It’s up to you. But do complete the lesson module projects because that’s where the practical audit prep really happens!


The NDIS Practice Standards is the main document used for conducting self-assessments and audits. The Standards are divided into modules:

  • Core Module
  • Supplementary modules for specialist services.

The Core Module is divided into 4 sections covering:

  • rights of participants and responsibilities of providers
  • governance and operational management
  • the delivery of supports, and
  • the environment in which supports are delivered.

Each section is then divided into smaller sections called outcomes that express one or more NDIS objectives. They don’t state the objectives directly; rather, they describe what good management looks like. For example:

Each participant accesses supports that respect their culture, diversity, values and beliefs.

Each outcome is then divided into quality indicators that provide more specific examples of how the objective should be achieved. In total, the Core Module contains 22 outcomes and 87 indicators.

Auditors assess whether or not providers meet the objectives by evaluating evidence for each indicator. Failure to meet an outcome is called a non-conformance: minor and major non-conformances. As a rule of thumb, failure to meet one indicator results in a minor non-conformance against the outcome; failure to meet two or more indicators within an outcome results in a major non-conformance. Self-assessments aim to avoid non-conformances by collecting evidence for each of the 87 indicators, one at a time, ensuring that no indicator is neglected.

Trying to keep track of 87 individual indicators, on a day-to-day basis, is simply not practicable. The community sector uses systems that address many indicators, outcomes and objectives simultaneously. Practical Audit Prep shows you how a few processes can address all of the NDIS objectives. We’ll establish a compliance management system that, with regular maintenance, will keep you audit-ready all year round.

When you apply for NDIS registration, you’ll still need to conduct a self-assessment, and that means checking each indicator individually. To make that easier, each lesson module links the evidence-generating processes to their relevant indicators. We can assure you that Practical Audit Prep addresses every indicator. As you conduct your self-assessment, you’ll prove this for yourself.

NOTE: The NDIS Practice Standards do not state NDIS objectives directly. According to the NDIS Quality and Safeguarding Framework, the overall objectives are to ensure NDIS funded supports: uphold the rights of people with disability, including their rights as consumers; facilitate informed decision making by people with disability; are effective in achieving person-centred outcomes for people with disability in ways that support and reflect their preferences and expectations are safe and fit for purpose; allow participants to live free from abuse, violence, neglect and exploitation, and; enable effective monitoring and responses to emerging issues as the NDIS develops.

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