NDIS registration & Renewal Support
PQplus smooths the NDIS Provider Registration and Renewal processes: document gap analysis, compliance and Quality support, internal and external audit assistance, staff mentoring and training.
Transitioning to the NDIS
Move to the NDIS with confidence. With experience across the sector, we understand the challenges involved. And we’ve developed cost-effective ways to meet them.
- Ensure your documentation and systems comply with the NDIS Practice Standards
- Ensure staff understand the NDIS Quality and Safeguarding requirements
- Conduct internal audits
- Advise on external audits
- Train and mentor staff
Tips for Renewing NDIS Provider Registration
- EXPIRY DATE: There is an expiry date on your registration certificate issued by the NDIS Commission. You must commence your renewal application by the expiry date. You then have 9 months in which to complete the application, and go through the audit.
TIP: The clock starts ticking as soon as you start the renewal. To maximise your preparation time, wait until just before your expiry date to commence your renewal.
- NDIS REGISTRATION GROUPS: The renewal application contains questions about your key personnel (who they are and their qualifications where required), where you provide services, and what registration groups you wish to be approved for.
TIP: Tick only the registration groups you intend on delivering in the next 12 months. List only the sites you are actually operating. The number of registration groups and sites does affect how large your audit may be (and how much it costs)! You can always expand your registration groups and sites later.
- NDIS PRACTICE STANDARDS: Based on the registration groups you select, the application will highlight the relevant ‘Modules’ from the NDIS Practice Standards. You need to provide a response to each relevant standard — your responses should be based on the policies and processes you have in place. Honestly, this can be difficult. Working with the NDIS Practice Standards: Core Module Audit Guide (link below) includes a commentary and useful tools.
TIP: If you don’t have policies in place, now is the time! Get in contact with PQplus to learn how we can help.
- ONLINE FORM: Following the self-assessment, the application asks for attachments. Attach your policies here. Press submit!
- AUDITORS: Once submitted, you will automatically receive a ‘Scope of Audit’ letter that you need to provide to potential auditors for a quote.
TIP: Approach one or more of the approved auditing companies for a quote. The working relationship you will likely have with an auditor is an important factor to consider.
EVIDENCE: Make sure that your organisation is collecting evidence for each relevant NDIS Practice Standards indicator. It’s best to start several months before a Stage 2 audit so that you can demonstrate a history of compliance and continuous improvement. Our guide Working with the NDIS Practice Standards: Core Module Audit Guide explains how your systems can generate and capture evidence for each indicator in the NDIS Practice Standards.
What providers say about PQplus Registration Support
I wish I had of known of Susan Hawkins from PQ Plus earlier, this is exactly what we were looking for and needed. We were assisted step by step in becoming registered through the NDIS complex processes.
We are so grateful with the ongoing support and patience provided by PQplus throughout this stressful time for us.
Most grateful Admin Team at MMIC Services
What I have found most useful with PQPLUS+ service is the continuous support available, even after they have assisted us become an NDIS registered provider, the support and relationship continued. …and what stood out about PQplus is the honesty and integrity which is something we value. All in all, the service we have received was value for money and I will not hesitate in recommending PQplus to anyone because I have first-handedly experienced their exceptional customer service and support system that they have in place for those who want to make a difference and achieve their business goals.
We are so thankful for your support along to way to rectify our non-conformances against the recent audit we had for NDIS. (…) we are now fully conforming against the NDIS Practice Standards. We believe this was thanks to you!
You have been so professional along the way, always responsive and helpful, extremely organised, all the characteristics to score us 100%.
We are so glad to have chosen PQplus Consulting as our preferred consultant, and again we chose PQplus because of your approachable, informative and quick nature in settling an agreed work on our initial phone conversation. We cannot recommend PQplus Consulting enough to others. We look forward to more business with you.
Kind Regards, Nilli Gunler
Aged Care & Disability Manager