NDIS Policies And Procedures

More than just compliant — PQplus Quality documents are a valuable resource… in clear English.

“…user-friendly, detailed documentation.

PQplus NDIS Policy Manuals

Fully Compliant

Address all the NDIS requirements — no gaps — guaranteed!

Plain English

Clear and concise, with guidance where it's needed.

Editable and Updatable

You have full content control — with updates available as needed.

Complete Systems

PQplus Policy Manuals include a full set of forms to implement policies.


Guarantee of Compliance

All PQplus services and products are NDIS-specific and tailored to your business. Auditors approve PQplus Quality Documents every week of the year and are guaranteed to exceed your compliance requirements!

Guarantee of Support

To the Certification audit and beyond! We'll support you to meet future changes in the NDIS compliance requirements — no expensive membership required.

Guarantee of Value and Quality

PQplus Quality Systems are practical and make audit preparation easier.

Make sure you get the right Policy Manual for your needs — just get in touch!

What providers say about

PQplus Policy documents

The last module we got from you (Early Childhood) the auditor even commented on how well that was presented, she really liked it, but overall she liked the whole document.

So once again, thank you so much, you’re amazing!

— Kate and Dikea – Blacktown Speech Pathology 

I felt instant relief after contacting PQplus, who helped provide me with the guidance, support and appropriate documentation to complete my application in a compliant, timely and stress free manner. I highly recommend you get in touch if you value your time, energy and business service standards.

— Jane Robotham

…thank you so much for making the process of registering with the NDIS easy. You were able to guide me through the steps required to lodge my application and your communication was fantastic. You supported my business by developing user-friendly, detailed documentation. You were able to tell me what to expect throughout the process and the timelines you provided for each step along the way were spot on. ​You were wonderful to work with and I’m looking forward to having your support to ensure my business meets the requirements for the NDIS into the future. Many thanks.

— Sally Petersen, Outcomes Connect

Tips for NDIS Policies and Procedures:

  1. Policy Manuals are just part of the story. NDIS providers must have suitable Quality Management Systems (QMS). Certification audits check the entire system — forms, registers and other records.
    TIP: Make sure you establish a functioning QMS, not just policies.
  2. Policy Manuals are living documents, with content added as circumstances change. Policy Manuals are never ‘complete’. The NDIS Practice Standards require that they consider: legislation and regulation, best practice, risk, and feedback — these things change over time. 
    TIP: Before you purchase policies, make sure they come in a format that allows editing.
  3. Your policies should address all the NDIS requirements. If they don’t, it will likely cause problems at audit.
    TIP: Problems identified at audit must be fixed within limited timeframes. You can reduce stress and effort by fixing problems before audits
    . Problems with policies and processes can be identified by conducting a gap analysis or self-assessment.
  4. Policies should reflect the risks associated with a service, from personal injury to information security, from prevention to incident reporting.
    TIP: Make sure your policies reflect the level and type of risk associated with the services you deliver. 
  5. Certification audits assess how much staff understand policies and processes. Policy manuals should be accessible to staff. Training should verify that staff can comply with the organisation’s policies.  
    TIP: Make sure your policies are written in clear language and they provide the guidance staff need.
  6. Poor policies can create serious problems.  Providers need NDIS-specific policies that guide organisational compliance.  
    TIP: Take the time to research what policies should do — and what to do with them. Our short guide will help you avoid some traps. It’s free!
    TIP: Check out our blog post on the Hot Topics page or download our guide: Policy Manuals: to write or buy?