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LEADERSHIP

Does Quality Management make good leaders? The Capability Framework seems to say yes!

It also says that good leaders help staff to manage stress and prevent burnout. Can Quality Management help? It depends. Quality can address some major causes of stress — but it’s not magic.  If Quality isn’t supported by the organisational culture, it can be hard to get started. You need as many people onside as possible. Luckily, that’s what good managers do. And this lesson module offers some strategies.  

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